Privacy Policy

We collect information you provide directly to us, such as when you create an account, subscribe to a plan, request a demo, or contact us for support.

Account information: Name, email address, company name, job title, phone number, and billing information.

Usage data: Information about how you use our platform, including features accessed, actions taken, and time spent. This helps us improve the product and provide relevant support.

Contact and lead data: If you use our CRM or Data Enrichment features, we process the contact data you import or enrich. You are the data controller for this information; we process it on your behalf as a data processor.

Technical data: IP address, browser type, device identifiers, referring URLs, and cookies. We use this for security, fraud prevention, and analytics.

We use the information we collect to:

- Provide and improve our services: Operate the MarketrixAI platform, process payments, send transactional emails, and provide customer support. - Communicate with you: Send product updates, security alerts, and marketing communications (which you can opt out of at any time). - Analytics and research: Understand how customers use our platform to improve features and fix bugs. - Legal compliance: Comply with applicable laws, regulations, and legal processes. - Security: Detect, prevent, and respond to fraud, abuse, and security incidents.

We do not sell your personal data to third parties. We do not use your CRM or enrichment data to train AI models or share it with other customers.

We share your information with third parties only in the following circumstances:

Service providers: We use trusted vendors to operate our business, including Stripe (payment processing), AWS (cloud infrastructure), Resend (transactional email), and Crisp (customer support chat). These vendors are contractually bound to protect your data and use it only to provide services to us.

Data enrichment providers: When you use our Data Enrichment features, we query third-party providers (Apollo, Clearbit, Clay) on your behalf. Your query data is subject to those providers' privacy policies as well.

Legal requirements: We may disclose information if required by law, court order, or governmental authority.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your account data for as long as your account is active or as needed to provide services. If you cancel your account, we retain your data for 90 days to allow for reactivation, then delete it within 30 days of the retention period ending.

Enrichment cache data is retained for 90 days by default (configurable on Professional and Enterprise plans) to reduce redundant API calls and costs.

You may request deletion of your data at any time by contacting [email protected]. We will process deletion requests within 30 days.

We implement industry-standard security measures to protect your data:

- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS 1.3. - Encryption at rest: Database data is encrypted at rest using AES-256. - Access controls: Employee access to customer data is restricted on a need-to-know basis and logged for audit purposes. - SOC 2 Type II: We are currently undergoing SOC 2 Type II certification. Our security controls are audited annually by an independent third party. - Penetration testing: We conduct annual penetration tests and remediate findings within 30 days.

If you discover a security vulnerability, please report it to [email protected]. We operate a responsible disclosure program.

Depending on your location, you may have the following rights regarding your personal data:

GDPR (EU/EEA residents): - Right to access: Request a copy of the personal data we hold about you. - Right to rectification: Request correction of inaccurate data. - Right to erasure: Request deletion of your personal data ("right to be forgotten"). - Right to data portability: Receive your data in a structured, machine-readable format. - Right to object: Object to processing based on legitimate interests. - Right to restrict processing: Request that we limit how we use your data.

CCPA (California residents): - Right to know what personal information we collect and how it is used. - Right to delete personal information. - Right to opt out of the sale of personal information (we do not sell personal information). - Right to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We use cookies and similar tracking technologies to operate our website and platform. These include:

Essential cookies: Required for the platform to function (authentication sessions, security tokens). You cannot opt out of these.

Analytics cookies: We use privacy-friendly analytics to understand how visitors use our website. These do not track you across other sites.

Marketing cookies: If you consent, we use these to measure the effectiveness of our advertising campaigns.

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.

MarketrixAI is headquartered in San Francisco, California, USA. If you are located in the EU/EEA or UK, your data may be transferred to and processed in the United States.

We rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the legal mechanism for these transfers. Our Data Processing Agreement (DPA), which incorporates SCCs, is available upon request at [email protected].

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a notice on our website at least 30 days before the changes take effect.

Your continued use of MarketrixAI after the effective date of the updated policy constitutes your acceptance of the changes.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected] Mailing address: MarketrixAI, Inc., 535 Mission Street, 14th Floor, San Francisco, CA 94105, USA

For EU/EEA residents, our EU representative is available at [email protected].