Terms of Service

By accessing or using the MarketrixAI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service. We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

MarketrixAI provides a cloud-based revenue platform that includes CRM (Customer Relationship Management), campaign automation, and data enrichment features. The Service is provided on a subscription basis with plans as described on our Pricing page.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

Free Trial: New accounts are eligible for a 14-day free trial. No credit card is required to start a trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

Subscription Plans: Paid subscriptions are billed monthly or annually in advance. Plan details, features, and pricing are described on our Pricing page and may change with 30 days' notice.

Payment: We use Stripe to process payments. By providing payment information, you authorise us to charge your payment method for the applicable subscription fees.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of a subscription period.

Overages: Some plans include usage limits (e.g., enrichment credits). If you exceed your plan limits, we will notify you and may charge overage fees or require a plan upgrade.

You agree not to use the Service to:

- Violate any applicable law, regulation, or third-party rights. - Send unsolicited commercial email (spam) or engage in any form of electronic harassment. - Scrape, harvest, or collect data from the Service in an unauthorised manner. - Reverse engineer, decompile, or attempt to extract the source code of the Service. - Upload or transmit malware, viruses, or any other malicious code. - Use the Service to process data of individuals under 16 years of age. - Resell or sublicense access to the Service without our written consent. - Use the Service in a way that could damage, disable, or impair our infrastructure.

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated these acceptable use provisions.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your data: You retain ownership of all data you input into the Service ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide the Service to you.

Data processing: If you are subject to GDPR or similar data protection laws, our Data Processing Agreement (DPA) governs how we process personal data on your behalf. The DPA is available at marketrixai.com/dpa or upon request.

Third-party enrichment data: When you use our Data Enrichment features, you are responsible for ensuring you have a lawful basis to enrich and use the contact data you submit. You must comply with applicable data protection laws when using enriched data.

The Service, including all software, designs, text, graphics, and other content, is owned by MarketrixAI and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during your subscription term.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.

Confidential information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARKETRIXAI'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO MARKETRIXAI IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL MARKETRIXAI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

You agree to indemnify, defend, and hold harmless MarketrixAI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in San Francisco, California.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

If you have questions about these Terms, please contact us at:

Email: [email protected] Mailing address: MarketrixAI, Inc., 535 Mission Street, 14th Floor, San Francisco, CA 94105, USA